Frequently asked questions
Find straightforward answers about self-custody, recovery phrases, private keys, asset networks, device changes, transaction checks and common phishing tactics.
Find the answer you need
Is the wallet custodial?
Self-custody means that you keep the credentials that control wallet access. Review the actual product terms before assuming any specific custody arrangement.
Does a wallet need constant internet access?
Live balance updates and broadcasting transactions generally require a network connection; preparing an offline backup does not.
How should I store a recovery phrase?
Write it down privately and offline. Avoid screenshots, cloud notes and sending the phrase through messages.
How is a private key different from a recovery phrase?
A private key generally controls an account, while a recovery phrase may restore multiple accounts. Both require careful protection.
How can I recover after changing phones?
Use your existing backup in a trusted application, then verify your restored addresses, networks and assets.
What should I check before adding USDT?
Confirm the network, token contract information and address compatibility on both ends of the transfer.
What matters before sending a transaction?
Double-check the destination, token, network, amount and fee. For approvals, inspect the permissions as well.
What are the risks of downloading an installer?
Impersonated domains, ads and unsolicited installers may trick you into revealing credentials or installing malicious software.
How can I recognize phishing?
Check exact domains and unexpected redirects, and never enter recovery credentials into unsolicited pages or forms.
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